Terms and conditions

In these terms and conditions, the following definitions apply:

• Contractor: J. Versseput Vastgoedonderhoud B.V., established in Den Haag and registered with the Chamber of Commerce under number 80772226.
• Client: the natural person or legal entity that enters into an agreement with the contractor or receives a quote for that purpose.
• Agreement: any arrangement between the contractor and the client for the performance of works, including one-off assignments and recurring maintenance agreements.
• Works: all services to be performed by the contractor in the field of glass, facade and property maintenance, including window cleaning, facade cleaning, solar panel cleaning, gutter cleaning, high-pressure cleaning and cleaning maintenance.
• Object: the building, site or installation on which the works are carried out.
• In writing: by letter or by email.

These terms and conditions apply to all quotes, offers, assignments and agreements under which the contractor performs works, and to all legal relationships arising from them.

Deviations from these terms and conditions apply only where they have been confirmed in writing by the contractor.

The applicability of any purchasing or other conditions of the client is expressly rejected.

If one or more provisions are wholly or partly null and void or are annulled, the remaining provisions remain fully in force and the parties will consult on a replacement provision that approximates the purport of the original as closely as possible.

All quotes and offers are without obligation and valid for thirty days from their date, unless stated otherwise.

Quotes are based on the information provided by the client and on any inspection of the object. If this information proves to be incorrect or incomplete, the contractor is entitled to adjust the price.

For business clients, prices are stated excluding VAT, and for consumers including VAT, unless indicated otherwise.

Obvious mistakes or clerical errors in a quote do not bind the contractor.

The agreement is formed at the moment the client accepts a quote in writing, or at the moment the contractor begins the works with the client's consent.

For business assignments, a written assignment confirmation serves as evidence of the agreement. With private clients, arrangements may also be made verbally.

The contractor performs the works to the best of its insight and ability and in accordance with the standards of good workmanship.

The works are in principle carried out on working days between 08:00 and 17:00. Works at other times, at weekends or on public holidays are carried out by arrangement and possibly subject to a surcharge.

For recurring maintenance agreements, the works are carried out according to the agreed frequency and a schedule shared in advance.

The contractor is entitled to have the works carried out wholly or partly by carefully selected third parties, whereby the contractor remains responsible for correct performance.

The client ensures that the contractor has timely and unobstructed access to the object and that the windows, facades and surfaces to be cleaned are clear, safe and readily accessible.

Where necessary, the client makes water and electricity available free of charge and ensures a safe working environment and, where applicable, parking facilities in the immediate vicinity of the object.

The client informs the contractor in advance of any particulars, risks and defects that are relevant to the performance or the safety of the works.

Where the client fails to fulfil these obligations, the contractor is entitled to suspend the works and to charge the costs arising from this.

The contractor is VCA-certified and works in accordance with the applicable safety guidelines. For works at height, a risk assessment per object is drawn up where necessary.

The contractor is entitled to refuse or cease the performance or continuation of works where, in its judgement, the situation is unsafe, without this giving rise to any liability on the part of the contractor.

If use is made of facilities present on the object, such as a facade installation or an aerial work platform, the client warrants that these are sound and inspected.

Weather conditions are in principle no impediment to the performance of the works.

In the event of frost, strong wind, thunderstorms or other conditions that make the work unsafe or unworkable, the contractor may postpone the works and reschedule them by arrangement. Costs already incurred may be charged.

Where the works cannot be carried out, or can be carried out only in part, due to a cause that lies within the client's sphere of risk, for example because of closed windows, blocked access or the absence of a key holder, the agreed amount remains payable in full.

Changes to the agreement are recorded in writing.

Works that fall outside the original assignment qualify as additional work and are charged by arrangement or at the applicable hourly rate. Additional work may affect the schedule.

The agreed prices are based on the cost-determining factors applicable at that time.

The contractor is entitled to adjust the prices of recurring agreements annually on 1 January, at least on the basis of the consumer price index of Statistics Netherlands and the applicable collective labour agreement.

Changes in wages, taxes, levies or other cost-determining factors may be passed on to the client.

Invoicing takes place per completed visit, per period or per month, depending on what has been agreed.

Payment must be made within fourteen days of the invoice date, without discount, suspension or set-off, unless agreed otherwise in writing.

In the event of late payment, the client is in default by operation of law and owes the statutory interest, or the statutory commercial interest, increased by the extrajudicial collection costs.

The contractor is entitled to suspend the works for as long as the client fails to fulfil its payment obligations.

A recurring maintenance agreement is entered into for the agreed term and is thereafter, unless agreed otherwise, tacitly continued for an indefinite period.

An agreement with a consumer that has been tacitly renewed may be cancelled at any time subject to a notice period of one month.

A business agreement may be cancelled at the end of its term subject to a notice period of two months. Cancellation takes place in writing as at the end of a calendar month.

Either party may terminate the agreement with immediate effect where the other party is declared bankrupt, applies for a suspension of payments, or continues to fail to fulfil its obligations after a written notice of default.

A scheduled appointment may be rescheduled or cancelled free of charge up to no later than twenty-four hours in advance. In the event of a later cancellation, call-out costs or costs already incurred may be charged.

Complaints about the works carried out must be reported to the contractor in writing as soon as possible, but no later than eight days after performance.

Visible damage must be reported in writing within three working days, so that the contractor has the opportunity to investigate the damage and, where necessary, record it with photos or video.

A complaint does not suspend the payment obligation of a business client. Where a complaint is well-founded, the contractor will still carry out the works in question correctly.

The contractor carries professional insurance. The liability of the contractor is limited to the amount paid out by the insurer in the relevant case, increased by the deductible. Where no payment is made, liability is limited to the invoice value of the relevant assignment or, in the case of recurring agreements, to the amount invoiced over the last three months.

The contractor is liable only for direct damage. Liability for indirect damage, including consequential damage, lost profit, missed savings and business interruption, is excluded.

The contractor is not liable for damage that is the result of:

• pre-existing defects in glass, frames, facades, joints or sealant, including existing scratches, cracks or weathering;
• particulars, defects or risks not reported, or insufficiently reported, by the client;
• unsound, uninspected or improperly used facilities made available by the client;
• incorrect or incomplete information provided by the client;
• works or omissions of third parties not engaged by the contractor.

Any claim for compensation lapses twelve months after the moment at which the client became, or could reasonably have become, aware of the damage.

In the event of force majeure, the obligations of the contractor are suspended. Force majeure also includes extreme weather conditions, illness or absence of personnel, disruptions in the supply of water or electricity, transport impediments, government measures and pandemics.

Where the force majeure continues for longer than two months, either party is entitled to terminate the agreement, without the contractor being liable for any compensation.

The client is not permitted, during the term of the agreement and for up to twelve months after its end, to employ employees of the contractor or otherwise, directly or indirectly, to have them work for it, save with the prior written consent of the contractor.

In the event of a breach, the client owes an immediately payable penalty, without prejudice to the contractor's right to full compensation. This provision aligns with the collective labour agreement in the Cleaning and Window Cleaning industry.

Both parties treat confidential information that they receive in the context of the agreement with due care and use it only for the purpose for which it was provided.

The contractor processes personal data in accordance with the General Data Protection Regulation. You can read more about this in our privacy policy.

All quotes, plans, working methods and advice drawn up by the contractor remain the property of the contractor and may not be reproduced or made available to third parties without written consent.

Dutch law applies exclusively to all agreements and to these terms and conditions.

Disputes are submitted to the competent court of the District Court of The Hague, unless mandatory law designates another court and without prejudice to a consumer's right to choose the legally competent court within one month.

The contractor is entitled to amend these terms and conditions. The amended terms and conditions apply from the moment they are made known to the client or are published on the website.

The most recent version of these terms and conditions always applies to the agreement. These terms and conditions can be consulted on the contractor's website.